Last updated: June , 2025
This Privacy Policy describes how Fewa Organics Australia (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.fewaorganics.com.au (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also: Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing payments, shipping orders, account management, notifications, and support. This includes integration with Shopify services.
Marketing and Advertising
We may use your personal information to send promotional communications via email, SMS, or post, and to show you ads. This helps us tailor our Services and advertising to your preferences.
Security and Fraud Prevention
We use your information to prevent fraud, investigate suspicious activity, and secure our Services. You are responsible for protecting your account credentials.
Communication and Service Improvement
We may use your personal information to provide customer support, respond to inquiries, and improve our services.
Cookies
We use Cookies to improve your experience, enable functionalities, and run analytics.
You can manage or disable Cookies through your browser settings, but doing so may affect how our Services function.
How We Disclose Personal Information
We may share your personal information under the following circumstances:
| Category | Categories of Recipients |
|---|---|
| Identifiers, Order and Account Info | Vendors, payment processors, fulfillment partners, analytics providers |
| Commercial info, shopping details | Business and marketing partners |
| Usage data, browser/device/IP info | Affiliates, marketing tools |
| Geolocation data | Service providers and advertising partners |
We do not sell or use sensitive personal information without your consent.
Third Party Websites and Links
Our Site may link to external websites. We are not responsible for their privacy practices. Please review their policies if you choose to engage with them.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If your child has submitted personal information, please contact us for deletion.
Security and Retention of Your Information
We implement safeguards to protect your data but cannot guarantee complete security. Data is retained as long as necessary for account management, legal obligations, and business needs.
Your Rights
Depending on your location, your rights may include:
- Right to Access – Request information we hold about you
- Right to Delete – Ask us to remove your personal information
- Right to Correct – Request corrections to inaccurate data
- Right to Portability – Ask for a copy of your data
- Restrict Processing – Request we limit use of your data
- Withdraw Consent – Withdraw previously given consent
- Appeal – Appeal any denied requests
You can also unsubscribe from marketing emails anytime. To exercise your rights, contact us at info@fewaorganics.com.au.
Complaints
If you have concerns about how we handle your data, please reach out to us. You may also contact your local data protection authority if unsatisfied with our response.
International Users
Your personal information may be stored or processed outside your country. For transfers from Europe, we use recognized legal mechanisms such as Standard Contractual Clauses.
Contact
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
📧 info@fewaorganics.com.au
📍 Werribee, VIC 3030, Australia